Shipping

Welcome to Treatyourpaw shipping guide!

At Treatyourpaw.com we know that fast, reliable shipment of your merchandise is important to you .

Please review the shipping information below to help guide your shipping selection.

If you have any questions regarding estimated delivery or need help with your shipping options, please send us an email to support@treatyourpaw.com

When will my order ship?

1- Orders " From Our Local Warehouses "
Orders with Ground Shipping typically ship within 24 - 48 hours after being placed. Expedited orders placed before 11:00 a.m. EST will be shipped the same day. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. 

2- Orders " From The Factory "

These orders typically ship within 72 hours after being placed. delivery takes between 2 to 4 weeks. You will receive an email with tracking information when your order has been shipped. 

What do you charge for Ground Shipping?
All shipping rates are automatic calculated at the check out before submitting payment you can select your shipping preference.

All domestic orders are shipped via US Postal Service First Class Mail unless requested by the customer at the time of purchase by choosing from our different options such as USPS Priority, or Priority Express.

All " From The Factory " orders are shipped via " e-packet " service with tracking number.

Once I've placed my order, how long will it take to arrive?

Domestic Orders are typically shipped within 24 hours. The estimated delivery times after an order has been processed are as follows:

  • USPS First Class Package: 2-3 business days from ship date.*
  • USPS Priority Mail: 1-2  business days from ship date.*
  • *  Based on your package where it’s being sent ( we are shipping from TX)
  • The tracking number will be emailed to you once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. 

USPS orders will be delivered Monday-Saturday

Orders shipping to Alaska, Hawaii, and Puerto Rico sometimes can take a couple of days more.

From The Factory Orders shipped within 72 Hours , The estimated delivery times after an order has been processed is 2 to 4 weeks via " e-packet " service 

The tracking number will be emailed to you once your order has been shipped, allowing you to track your package progress.

How can I track my order?
Domestic Orders : Once your order has shipped, you will be emailed a tracking number, please allow at least 24 hours for information display correctly. Tracking will be available the day after your order is shipped out , you can view the progress of your shipment by tracking your package at usps.com

From The Factory Orders : Once your order has shipped, you will be emailed a tracking number, please allow at least 72 hours for information display correctly so you can view the progress of your shipment by tracking your package via USPS , ePacket China Post, or sites like 17track.net.

How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please send us an email to support@treatyourpaw.com as soon as possible so that we can correct your address. Once your package has shipped we won't be able to change the address.

Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

If you would like to cancel an order that has been returned to us, you will be responsible for return shipping costs and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.

We reserve the right to void or refund a payment for any order at any time for any reason.

NOTE: Unfortunately our packages are not insured in cases such as lost or stolen also we are not responsible for any delayed caused by the carrier company .

By purchasing on www.treatyourpaw.com you agree to these terms.